Terms of Service

Last updated: 24 August 2026

This website is operated by A.L.M.C LTD (Company Number 16091390), trading as Huggipaw.

Throughout these Terms of Service, the terms “Huggipaw”, “we”, “us” and “our” refer to A.L.M.C LTD.

These Terms of Service (“Terms”) govern your use of huggipaw.com and your purchase of products or services from us.

By accessing our website, creating an account, placing an order, or otherwise using our services, you agree to these Terms together with any other policies referenced on our website, including our Privacy Policy and Returns, Exchanges & Refunds Policy.

Please read these Terms carefully before using our website.

1. About Our Store

Huggipaw is an online retailer operated by A.L.M.C LTD.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products to you.

2. Using Our Website

You may use our website only for lawful purposes.

You must not:

• Use the website for any illegal or unauthorised purpose

• Violate any applicable law or regulation

• Infringe our intellectual property rights or those of another person

• Upload or transmit viruses, malware or other harmful code

• Attempt to interfere with the security or operation of our website

• Collect or misuse personal information belonging to others

• Use automated systems to scrape, crawl or extract information from the website without our permission

• Submit false, misleading, abusive, defamatory or unlawful content

We reserve the right to suspend or terminate access to our website where we reasonably believe these Terms have been breached.

3. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, measurements and other information displayed on our website are accurate.

However, colours and appearance may vary slightly depending on your device, screen settings, lighting and manufacturing variations.

Measurements and sizing information are provided as guidance. Where applicable, please refer to the relevant product size guide before ordering.

Products may be available in limited quantities and may be discontinued at any time.

We reserve the right to limit the quantity of products available to any customer where reasonably necessary.

Nothing in these Terms affects your statutory rights in relation to products that are faulty, damaged, not as described or otherwise do not meet the requirements of applicable consumer law.

4. Prices

Product prices are displayed on our website in the currency applicable to your selected market.

We may change our prices at any time. A change in price will not affect an order that has already been accepted by us unless there has been an obvious pricing error.

Shipping charges and any applicable taxes or other charges will be displayed during checkout where applicable.

5. Orders

Submitting an order through our website constitutes an offer to purchase the selected products.

After placing an order, you will normally receive an order confirmation by email or another contact method provided during checkout.

We reserve the right to reject or cancel an order where reasonably necessary, including where:

• A product is unavailable

• Payment cannot be authorised

• There is an obvious pricing or product information error

• We suspect fraud or unauthorised activity

• Shipping restrictions prevent us from fulfilling the order

• The order appears to have been placed for unauthorised resale or commercial distribution

If we cancel an order after payment has been taken, we will refund the relevant amount to your original payment method.

6. Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your:

• Name

• Email address

• Telephone number where required

• Billing information

• Delivery address

Please check your delivery details carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at help@huggipaw.com.

We cannot guarantee that we will be able to amend an order after it has entered the fulfilment or shipping process.

7. Payment

Payment must be made using one of the payment methods available at checkout.

Payment services may be provided by third parties such as Shopify Payments, PayPal, Klarna or other payment providers.

Your use of a third-party payment service may also be subject to that provider's own terms and privacy policy.

We do not normally receive or store your full payment card details.

8. Klarna and Other Buy Now, Pay Later Services

If you choose a third-party payment service such as Klarna, your eligibility and use of that service are determined by the payment provider.

Huggipaw does not control approval decisions, payment schedules, credit assessments or other conditions imposed by those providers.

Please refer to the relevant provider's terms before selecting their payment method.

9. Delivery

We deliver to the locations made available at checkout.

Estimated delivery dates and transit times are estimates only and may be affected by circumstances outside our reasonable control, including:

• Postal or courier delays

• Customs processing

• Severe weather

• Public holidays

• Industrial action

• Incorrect delivery information

• Local delivery disruptions

We will make reasonable efforts to dispatch orders within the stated processing timeframe.

Please refer to our current delivery information displayed on our website and during checkout for available shipping methods and estimated delivery times.

10. International Orders, Customs and Import Charges

International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise during checkout, the customer is responsible for any customs duties, import taxes or other charges imposed upon importation or delivery.

These charges are determined by local authorities and are outside Huggipaw's control.

We are not responsible for delays caused by customs clearance.

11. Returns, Exchanges and Refunds

Returns, exchanges and refunds are subject to our Returns, Exchanges & Refunds Policy.

Our voluntary return policy does not limit any statutory consumer rights you may have.

Customers in certain jurisdictions, including the European Union, may also have statutory cancellation or withdrawal rights.

Please refer to our Returns, Exchanges & Refunds Policy for full details.

12. Promotions and Discount Codes

From time to time, we may offer discount codes, promotions, gift offers or other special offers.

Unless otherwise stated:

• Promotions cannot be combined

• Discount codes have no cash value

• Discounts apply only during the stated promotional period

• Certain products may be excluded

• Promotions may be subject to minimum spend requirements

• Discount codes may be limited to one use per customer

We reserve the right to cancel or amend a promotion where reasonably necessary, provided this does not affect orders already accepted.

13. Gift Cards

Gift cards are subject to any specific conditions displayed when purchased.

Gift cards cannot normally be exchanged for cash unless required by law.

Lost, stolen or unauthorised use of gift cards may not be replaceable.

14. Intellectual Property

All content on the Huggipaw website, including our:

• Brand name

• Logos

• Product designs

• Graphics

• Photographs

• Videos

• Text

• Website design

• Illustrations

• Packaging designs

is owned by or licensed to Huggipaw unless otherwise stated.

You may not reproduce, copy, distribute, modify, sell or commercially exploit our content without our prior written permission.

15. Customer Reviews, Comments and Submissions

If you submit a review, comment, suggestion, photograph, video or other content to us, you confirm that:

• You have the right to submit that content

• The content does not infringe another person's rights

• The content is not unlawful, misleading, abusive or defamatory

• The information you provide is accurate to the best of your knowledge

We may moderate or remove content that breaches these requirements.

Submitting content to us does not automatically give Huggipaw an unrestricted right to use your image or content for paid advertising.

Where appropriate, we may ask for permission before using customer-created photographs, videos or similar content for promotional purposes.

16. Third-Party Services and Links

Our website may contain links to third-party websites or use third-party tools and services.

These may include payment providers, social media platforms, analytics services, shipping providers and other applications.

We do not control third-party websites and are not responsible for their content, availability, privacy practices or terms.

You should review the terms and policies of any third-party service before using it.

17. Privacy and Personal Information

Your personal information is handled in accordance with our Privacy Policy.

Our Privacy Policy explains how we collect, use, share and protect personal information and describes your privacy rights.

18. Website Availability and Errors

We aim to keep our website accurate and available, but we cannot guarantee that it will always operate without interruption or error.

From time to time, the website may contain errors relating to:

• Product descriptions

• Pricing

• Promotions

• Availability

• Shipping charges

• Estimated delivery times

• Other store information

We reserve the right to correct errors and update information.

Where an obvious error affects an order you have placed, we may contact you to provide the correct information and, where appropriate, give you the option to proceed or cancel.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where doing so would be unlawful.

In particular, nothing in these Terms excludes liability for:

• Death or personal injury caused by negligence

• Fraud or fraudulent misrepresentation

• Breach of rights that cannot legally be excluded

• Any other liability that cannot be limited under applicable law

Subject to the above, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for business losses arising from a consumer's use of our products or website.

Nothing in these Terms affects your statutory consumer rights.

20. Events Outside Our Control

We are not responsible for delays or failures caused by events outside our reasonable control.

These may include postal disruption, customs delays, transport disruption, natural disasters, severe weather, government action, telecommunications failures or other events beyond our reasonable control.

Where such an event affects an order, we will take reasonable steps to minimise the impact and communicate with you where appropriate.

21. Termination

You may stop using our website at any time.

We may restrict or terminate access to the website if you breach these Terms, misuse our services or engage in unlawful or fraudulent activity.

Provisions that by their nature should continue after termination will remain effective.

22. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will continue to apply.

23. No Waiver

If we do not immediately enforce a right under these Terms, this does not mean that we have waived that right.

24. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also have rights under the mandatory laws of the country in which you live.

Nothing in these Terms prevents you from relying on consumer protections that cannot legally be excluded.

25. Changes to These Terms

We may update these Terms from time to time to reflect changes to our business, services, website, policies or applicable laws.

The latest version will be published on this page together with the date it was last updated.

Changes will not unfairly alter the terms of an order that has already been accepted.

26. SMS and Mobile Messaging

If you opt in to receive SMS or other mobile messages from Huggipaw, you may receive transactional or marketing messages depending on the consent you have provided.

Messages may include:

• Order updates

• Account notifications

• Cart or checkout reminders

• Product launches

• Promotions

• Special offers

Signing up for marketing messages is voluntary and is not a condition of making a purchase.

Message frequency may vary and your mobile provider may charge standard messaging or data rates.

You may opt out of marketing SMS messages at any time by following the unsubscribe instructions contained in the message.

Where applicable, our SMS services may be provided using Klaviyo or another messaging service provider.

We are not responsible for delays or failures caused by your mobile network provider or circumstances outside our reasonable control.

For help with mobile messaging, contact help@huggipaw.com.

Information about how we process personal information in connection with mobile messaging is available in our Privacy Policy.

27. Contact Us

If you have questions about these Terms of Service, please contact:

Huggipaw
A.L.M.C LTD
Company Number: 16091390
Email: help@huggipaw.com