Delivery costs
🇬🇧 UNITED KINGDOM
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FREE Standard Delivery: When you spend over £40 (2-4 business days).
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Standard Delivery: £3.99 (2-4 business days).
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UK Tracked Express: £5.95 (24-48 hours). Order must be placed by 13:00 GMT, valid Monday-Friday.
🇺🇸 UNITED STATES (New Optimized Rates!)
🇪🇺 EUROPE & INTERNATIONAL
Important Fulfillment Details
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Dispatch Time: All orders are typically dispatched within 1-3 working days.
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Tracking: Once your order has been shipped, you will receive a confirmation email with your tracking number.
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Delivery Windows: Please note that the delivery timeframe starts from the day your order is dispatched, not the day the order is placed.
Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries.
If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery. All our orders are dispatched with Royal Mail service.
Delivery time
UK STANDARD: 2-4 working days from dispatch
EUROPEAN DELIVERY: 3-5 working days from dispatch
INTERNATIONAL DELIVERY: 5-7 working days from dispatch
If you choose standard delivery, orders will be dispatched within 2-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.
Please note, our warehouse is only open Monday - Friday and Royal Mail only collect from us on these days. So if you order on a Friday after 14:00 with Express Delivery this will not be dispatched until the following Monday.
Please note - Royal Mail will collect from us at 11:00AM on 24th December 2026 and will then not collect again until Friday 27th December 2026.
What happens if I am not home when they deliver?
If your order will fit through a letterbox / postbox then Royal Mail will deliver this to your delivery address. If this is not possible they will leave a card to inform you of how to obtain your order.
Can I track the status of my order?
Yes, you will receive a tracking number when your order is dispatched.
Standard Delivery is not a live trackable service therefore this will only update once delivery has been made or attempted. For full trackable delivery please order with Express Delivery.
On the rare occasion that the tracking number is missing, please drop us an email on help@huggipaw.com and we'll be able to send it to you.
What should I do if my order has not arrived?
If you are in the UK and have not received your order within 6 working days since dispatch, or outside the UK and have not received your order within 20 working days since dispatch, then please drop us an email on help@huggipaw.com
On the rare occasion that items are not delivered and have been lost in transit we will send out a replacement.
Please note - we cannot be held responsible if the delivery address entered at checkout is incorrect or incomplete. It is the responsibility of the customer to give a complete and accurate delivery address to ensure safe delivery of the parcel is made.
Cancellations
To cancel an order, please email us on help@huggipaw.com within 1 hour of your order being placed.
Unfortunately after 1 hour we will not be able to cancel an order due to our speedy processing times.
