Shipping & Delivery Policy

Last updated: 24 August 2026

We aim to dispatch Huggipaw orders as quickly as possible and provide clear delivery estimates at checkout.

Please note that delivery timeframes begin from the date your order is dispatched, not from the date the order is placed.

United Kingdom

Free UK Standard Delivery

Free on orders over £40

Estimated delivery: 2–4 business days from dispatch

UK Standard Delivery

£3.99

Estimated delivery: 2–4 business days from dispatch

UK Tracked Express

£5.95

Estimated delivery: 24–48 hours from dispatch

For same-day dispatch where possible, Express orders should be placed before 13:00 GMT, Monday to Friday.

Orders placed after the cut-off time, at weekends or on public holidays will be processed on the next working day.

United States

Free US Tracked Shipping

Free on orders over $50

Estimated delivery: 5–8 business days from dispatch

US Tracked Shipping

$7.95 for orders under $50

Estimated delivery: 5–8 business days from dispatch

Europe

European Delivery

£6.95

Estimated delivery: 3–5 working days from dispatch

International

International Delivery

£6.95

Estimated delivery: 7–10 working days from dispatch

Delivery times for international orders are estimates and may occasionally be affected by customs processing, local postal services or other circumstances outside our control.

Dispatch Times

Orders are typically dispatched within 1–3 working days.

During particularly busy periods, promotions, product launches or public holidays, dispatch may take slightly longer.

Our fulfilment operates Monday to Friday, excluding public holidays.

Royal Mail collections also take place on working days only.

For example, an order placed late on a Friday may not be dispatched until the following Monday.

Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation containing your tracking information where tracking is available.

Please note that some standard Royal Mail services do not provide continuous live tracking. Tracking may only update once delivery has been completed or attempted.

For a more detailed tracked service within the UK, please select UK Tracked Express at checkout.

If your tracking information is missing, please contact us at help@huggipaw.com.

Customs, Duties and Import Taxes

International orders may be subject to customs duties, import VAT, taxes, handling charges or other fees imposed by the destination country.

Unless expressly stated otherwise at checkout, customers are responsible for any customs duties, import taxes or other charges that may apply to their order.

These charges are determined by local customs authorities and are outside Huggipaw's control.

Customs processing may also cause delivery delays.

UAE Deliveries

If you are based in the UAE and have access to a UK shipping forwarder, you may choose to use your forwarder if you prefer.

Please ensure that the forwarding address entered at checkout is complete and accurate.

If You Are Not Home for Delivery

If your parcel can be safely delivered through your letterbox or postbox, Royal Mail may deliver it directly.

If delivery cannot be completed, the carrier may leave a card or provide tracking instructions explaining how to arrange redelivery or collection.

Please follow the instructions provided by the carrier.

Delayed or Missing Orders

If your order has not arrived within the expected timeframe, please check your tracking information first.

Please contact us at help@huggipaw.com if:

• A UK order has not arrived within 6 working days from dispatch, or

• An international order has not arrived within 20 working days from dispatch

We will review the tracking information and assist you with the next steps.

If a parcel is confirmed as lost in transit, we will arrange an appropriate resolution, which may include a replacement or refund depending on the circumstances.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address at checkout.

Please carefully check your:

• House or flat number

• Street address

• Postcode or ZIP code

• City

• Country

• Contact details

Huggipaw cannot be held responsible for delivery failures caused by an incorrect or incomplete address provided by the customer.

If you notice an address error after placing your order, please contact help@huggipaw.com immediately.

We cannot guarantee that an address can be changed once the order has entered the fulfilment process.

Order Cancellations

If you would like to cancel an order, please email help@huggipaw.com within 1 hour of placing your order.

We process orders quickly, so after this period we cannot guarantee that your cancellation request can be completed.

If your order has already been processed or dispatched, you may need to return it in accordance with our Returns, Exchanges & Refunds Policy.

Christmas & Holiday Dispatch

Royal Mail and other delivery services may operate reduced collection and delivery schedules during Christmas, New Year and public holidays.

Any specific seasonal dispatch cut-offs or collection dates will be communicated separately on our website where applicable.

Please allow additional time for delivery during peak holiday periods.

Need Help?

If you have any questions about shipping, tracking or delivery, please contact us at:

help@huggipaw.com