DELIVERY

Delivery prices?

  • UK STANDARD (2-4 working days): £3.95 (FREE when you spend over £40)
  • UK TRACKED EXPRESS (24-48 hours): £5.95 (order must be placed by 13:00 GMT and is only valid Monday-Friday, this excludes Bank Holidays). 
If you choose standard delivery, orders will be dispatched within 1-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.
  • EUROPEAN DELIVERY (3-5 working days): £6.95
  • INTERNATIONAL DELIVERY (7-10 working days): £6.95
  • US DELIVERY (5-7 working days): $7.95 (FREE when you spend over $50)
Please note: we cannot be held responsible for any additional fees incurred at customs for international deliveries.
If you're based in the UAE and have a shipping forwarder in the UK, it is recommended to use your shipping forwarder for speedier delivery. All our orders are dispatched with Royal Mail service.

How long does delivery take?

UK STANDARD: 2-4 working days from dispatch
UK TRACKED EXPRESS: 1-2 working days from dispatch
EUROPEAN DELIVERY: 3-5 working days from dispatch
INTERNATIONAL DELIVERY: 5-7 working days from dispatch

If you choose standard delivery, orders will be dispatched within 2-3 working days (please note during extremely busy periods this could exceed this time frame). The delivery time frame starts from the day your order is dispatched.

Please note, our warehouse is only open Monday - Friday and Royal Mail only collect from us on these days. So if you order on a Friday after 14:00 with Express Delivery this will not be dispatched until the following Monday. 

Please note - Royal Mail will collect from us at 11:00AM on 24th December 2025 and will then not collect again until 29th December 2025.

What happen if I am not at home when they deliver?

If your order will fit through a letterbox / postbox then Royal Mail will deliver this to your delivery address. If this is not possible they will leave a card to inform you of how to obtain your order.

Can I track the status of my order?

Yes, you will receive a tracking number when your order is dispatched.
Standard Delivery is not a live trackable service therefore this will only update once delivery has been made or attempted. For full trackable delivery please order with Express Delivery.
On the rare occasion that the tracking number is missing, please drop us an email on help@huggipaw.com and we'll be able to send it to you.
What should I do if my order has not arrived?
If you are in the UK and have not received your order within 6 working days since dispatch, or outside the UK and have not received your order within 20 working days since dispatch, then please drop us an email on help@huggipaw.com
On the rare occasion that items are not delivered and have been lost in transit we will send out a replacement. 

Please note - we cannot be held responsible if the delivery address entered at checkout is incorrect or incomplete. It is the responsibility of the customer to give a complete and accurate delivery address to ensure safe delivery of the parcel is made.
Cancellations
To cancel an order, please email us on help@huggipaw.com within 1 hour of your order being placed.
Unfortunately after 1 hour we will not be able to cancel an order due to our speedy processing times.

RETURNS & EXCHANGES

How can I return my item?

We're sorry to hear that you're not completely happy with your Huggipaw purchase. We want you and your pup to love every order.

You can request a return, exchange or refund within 30 days of receiving your order, provided the item is unused, in its original condition, with tags attached and in its original packaging.

To start a return, simply log in to your account and submit a request:

https://shopify.com/92666954069/account

Alternatively, you can click "Request a Return" in the footer of our website to start your return.

If you checked out using your phone number only (without an email address), please use the return link included in your SMS order confirmation instead.

You can also contact us at help@huggipaw.com if you need any assistance.

Return Address

Huggipaw Returns
APT 4, Royal Ports House
27 Lapidge Drive
London
SW17 0FH
United Kingdom

Customers are responsible for return shipping costs unless the item is damaged, defective, or we sent the wrong item. In these cases, we'll provide a prepaid return shipping label.

Refunds are processed within 14 days of receiving your returned item (or proof that it has been sent), using your original payment method.

For customers within the European Union: You have a legal right to withdraw from your purchase within 14 days of receiving the final item in your order. Once you've notified us, you have a further 14 days to return the goods.

Can I exchange my item?

Of course! If you'd like to exchange your item for a different size or style, simply submit an exchange request through your customer account or click "Request a Return" in the footer of our website.

You can also start an exchange by visiting:

https://shopify.com/92666954069/account

If you checked out using your phone number only (without an email address), please use the exchange link included in your SMS order confirmation instead.

Alternatively, contact us at help@huggipaw.com and we'll be happy to help.

Once your exchange request has been approved, we'll provide instructions on how to return your item.

Return Address

Huggipaw Returns
APT 4, Royal Ports House
27 Lapidge Drive
London
SW17 0FH
United Kingdom

Once we receive and inspect your returned item, we'll process your exchange as quickly as possible. Please keep an eye on your email for updates throughout the exchange process.

How long do I have to return my item?

We have a 30 day returns policy, so please be sure to send anything back to us within this timeframe so that we can process your refund or exchange.

USEFUL LINK

"EVERY PAW DESERVES A HUG!"

Get exclusive access to new product drops and deals, plus 15% off your first order!
© HUGGIPAW 2026 | PRIVACY POLICY  
  • American Express
  • Apple Pay
  • Bancontact
  • Diners Club
  • Discover
  • Google Pay
  • Klarna
  • Maestro
  • Mastercard
  • Shop Pay
  • Union Pay
  • Visa

Guarantee safe & secure checkout